Thursday, May 3, 2012

A Shop with A Heart

This is why I love them....

My family received a lovely surprise in the midst of a hard week.
I think more shops could take a page out of the Kate Spade handbook of how to treat your customers.
We cried as a family when reading such lovely words...even sending us stationary to write our grievance cards on.

Simply amazing!!

We love our KSNY Shop here and will continue not only shopping as customers but as friends for years to come.
Thank you KSNY!


Gail Thayer said...

WOW! I'm simply floored by that, how absolutely wonderful!! Thanks for sharing that wonderful letter.
It's so good to know that some companies care!

Linda @ Itsy Bits And Pieces said...

That really is thoughtful...there are good people in this world...